Summary

Alta integrates with GoHighLevel as a Flows action provider. Connect once with a GoHighLevel API token and Location ID, then drop GoHighLevel actions into any Flow to search contacts, create or update them, upsert by email, or add notes.

Who this is for

Teams using GoHighLevel as their CRM — agencies, sales teams, and ops folks — who want Alta to read or write contact data automatically (push replied prospects into the CRM, log notes when meetings book, look up existing contacts before enrolling).

Before you start

You need a GoHighLevel account with permission to create an API token and access to the Location you want Alta to write into.
You need two values to connect:
- A GoHighLevel API Token
- A Location ID — GoHighLevel is multi-tenant, so every action targets a specific Location (sub-account/workspace).
GoHighLevel in Alta is Flows-only. You orchestrate the data movement in a Flow rather than relying on a continuous two-way sync.

Step 1: Get your GoHighLevel API token and Location ID

In GoHighLevel, open the Location (sub-account) you want Alta to connect to.
Go to Settings → Business Profile to find the Location ID for that sub-account. Copy it.
Create a Private Integration / API key under Settings → Integrations (or Agency settings, depending on your plan). Scope it for the resources you'll use — at minimum, Contacts and Notes. Copy the token.

Step 2: Connect GoHighLevel in Alta

In Alta, go to Flows and open or create a Flow.
Add a GoHighLevel action (Sales & CRM category, described as "Manage contacts and notes in your GoHighLevel CRM").
When prompted, create a new GoHighLevel connection.
Paste your token into the API Token field (required) and your Location ID (required), then save.

The connection is reusable — every other GoHighLevel action in this Flow (and your other Flows) shares it. If you have multiple Locations, create one connection per Location.

Step 3: Pick the right action

Search Contact by Email

Email (required) — exact-match lookup against the connected Location.
Returns the matching contact, or fails when nothing matches. Pair with Continue on failure if you want "not found" to be a normal branch in your Flow.

Create Contact

Email, phone, name, and address fields (optional) — creates a brand-new contact in the connected Location.
Use when you're certain the contact doesn't already exist.

Update Contact

Contact ID (required) plus the fields you want to change.
Updates an existing contact by its GoHighLevel contact ID. Typically used right after Search Contact.

Create or Update Contact (upsert)

Email (required) — used to find an existing contact, and also set as the email if creating.
Plus optional attributes: Phone, First Name, Last Name, Company Name, Website, Address, City, State, Country, Postal Code.
Searches the Location for an exact email match. If found, updates; if not, creates a new contact in the same Location.
Returns the contact plus an action field set to created or updated so downstream steps know what happened.
Validation: if Email is missing, the action errors with "GoHighLevel Create or Update Contact: email is required".

Add Note to Contact

Contact ID (required) — the GoHighLevel contact to attach the note to.
Note (required, long text) — max 5000 characters.
Returns { noteId, contactId, body, dateAdded }. Use it to log meeting summaries, reply highlights, or any event you want visible on the contact's timeline in GoHighLevel.

Step 4: Wire it into your Flow

Common patterns:

Sync replies into GHL: Create or Update Contact (by reply email) → Add Note to Contact (with the reply body) using the returned contactId.
Tag enriched prospects: Update Contact to set Company / City / Country from Alta's enrichment, then Add Note.
Light-touch sync: Search Contact by Email → if found, Update Contact; if not, skip (turn on Continue on failure on the Search step).

Step 5: Tune error handling

Every GoHighLevel action exposes:

Continue on failure (default off) — keep the Flow running even if the action errors. Useful on Search Contact when "not found" should be a normal branch.
Retry on failure (default off) — automatic retry before marking the action failed.

Tips and common pitfalls

Email is normalized. Alta trims whitespace and lowercases the email before searching — so casing variations match the same contact.
Use Create or Update by default. Upserting by email is one step and avoids race conditions between Search and Create.
Notes cap at 5000 characters. Trim long content (e.g. meeting transcripts) before sending, or split into multiple notes.
Contact ID, not email, on Add Note and Update. The Contact ID comes from Search / Create / Upsert outputs — don't paste an email.
One Location per connection. If you operate multiple Locations, create a separate Alta connection for each so the Location ID is correct.
Use the action output. Upsert returns action: "created" or action: "updated" — branch on it to (for example) only add a "new contact" note when the record was just created.
Scope your token. Give the API token only the scopes it needs — Contacts (and Notes if you use Add Note). Avoid full-agency tokens unless required.
Token / Location rotation. If you rotate the GHL token or move to a new Location, edit the Alta GoHighLevel connection and update the values — every Flow using that connection picks them up immediately.