The Calls page in Alta gives you a centralized place to review all call activity.

From this page, you can see:

This helps your team understand call performance, review conversations, and identify important outcomes such as interested prospects.

From the left-hand side menu in Alta, click Calls.

This will open the Calls page.

On the Calls page, you will see a list of calls with key details.

The table includes information such as:

The call status helps you understand what happened with the call.

For example, a call may show as:

To review a specific call, click into a call with the status Completed.

This will open the call details page.

Inside the call details page, you can review information about the call.

This may include:

The call summary gives you a quick overview of what happened during the conversation.

Inside the call details page, you can listen to the call recording.

Use this when you want to review the full conversation, understand the prospect’s tone, or confirm important details from the call.

You can also review the call transcript.

The transcript allows you to read the conversation without listening to the full recording.

This is useful when you want to quickly find specific information or review what was said during the call.

From the Calls page, click the Filter option.

You can filter calls by tags to quickly find specific types of conversations.

For example, if you want to see prospects who were interested, select the Interested tag.

Alta will then show calls that match that tag.

After filtering, you can review the call disposition.

The disposition shows the outcome or category of the call.

For example:

This helps you quickly understand call outcomes without opening every call manually.

You can also create your own view of the Calls page.

A custom view helps you save a specific layout or filtered version of the page, so you can return to it later.

For example, you may want to create a view for:

From the Calls page, go to Analytics.

This section gives you an overview of call performance.

In the Analytics section, you can see metrics such as:

These metrics help you understand overall call activity and performance.

You can also see Disposition Over Time.

This helps you understand how call outcomes are changing over time.

For example, you can track whether you are getting more interested prospects, more unanswered calls, or more failed calls.

You can also review Status Over Time.

This helps you understand how call statuses are trending.

For example, you can monitor:

Completed calls include the most useful information, such as summaries, recordings, and transcripts.

Reviewing these calls can help your team understand what is working and what needs improvement.

Instead of reviewing every call manually, use filters to focus on specific outcomes.

For example, filter by Interested to quickly find prospects who may need follow-up.

If you do not have time to listen to the full recording, review the transcript first.

This can help you quickly identify key moments in the conversation.

Use the analytics section to track call performance and identify trends.

For example, if unanswered calls are increasing, you may want to review call timing, audience quality, or campaign setup.

The Calls page in Alta helps you review and analyze your call activity in one place.

You can use it to:

Use the Calls page regularly to understand call outcomes, monitor performance, and improve follow-up with prospects.