How to Pause a Prospect in a Sequence
1. Open the People tab
Navigate to the People tab in the platform.
Review the list of prospects displayed on the page.
Locate the prospect you want to manage.
2. Pause a prospect
Click into the specific prospect’s profile.
Find the pause icon at the top of the profile.
Click the pause icon to stop the prospect’s sequence activity.
Confirm the prospect is paused before leaving the profile.
3. Resume a paused prospect
Return to the paused prospect’s profile.
Click the Resume option.
Verify the system confirms the prospect has been resumed.
Continue monitoring the prospect if needed to ensure sequence activity restarts properly.
Cautionary Notes
Only pause or resume the intended prospect to avoid affecting the wrong record.
Confirm the prospect’s current status before taking action.
If the resume action does not appear to work, refresh the page and verify the status again.
🛑 Note: If a prospect replies, they will be automatically paused and won’t receive further steps.