How to Pause a Prospect in a Sequence
Go to the Prospects tab.
Search for the prospect by name. You can also filter by rep or campaign to find them faster.
Select the checkbox next to the prospect's name.
After selecting, a pop-up will appear — Click Pause.
✅ This will stop the prospect from receiving any future messages or steps in the sequence.
🛑 Note: If a prospect replies, they will be automatically paused and won’t receive further steps unless manually resumed.
How to Resume a Paused Prospect
Go back to the Prospects tab and find the paused prospect (use filters if needed).
Select the checkbox next to their name.
Click Resume.
✅ The prospect will continue from where they left off in the sequence — picking up with the next scheduled step.