1. Access Call Configuration
Create or open a campaign.
Go through the touchpoint setup until you select Call as a step.
Build your call flow.
Open the Configuration tab to adjust voice behavior, interruptions, voicemail, retries, and more.
2. Voice Settings
Language
Choose the language Alex will use on the call.
Examples:
English
Spanish
Voice Selection
After selecting a language, open the voice list to choose from the available voices in that language.
Background Audio
Off: No background audio.
Office Background (Recommended): Adds light office noise to make calls sound more natural and real.
3. Conversation Behavior
Interruption Threshold
Controls how long Alex waits before speaking or interrupting.
A low threshold is recommended to make interactions more natural and prevent delays.
Voice Speed
Adjusts how fast Alex speaks.
Default is optimal, but you can customize based on your preference.
Creativity Freedom
Determines how strictly Alex follows the script.
Lower setting: Alex sticks closely to the script.
Higher setting: Alex may add extra context or deviate more.
Recommended to keep this relatively low for consistency.
Wait for Greeting
When enabled, Alex will not start speaking until the prospect says “hello,” “hi,” or a similar greeting.
Noise Cancellation
Should remain On (recommended).
Prevents Alex from stopping or reacting to minor background noises (e.g., coughing, shuffling, wind).
This keeps conversations smoother and more natural.
4. Retry Conditions
Allows Alex to attempt calling again if the first attempt fails.
Toggle Retry on.
Choose the number of retries (e.g., 1 retry).
Set the retry timing (e.g., retry after 1 hour).
You can add multiple retry rules based on hours or minutes.
5. Voicemail Settings
Decide what Alex does if the call reaches voicemail.
Voicemail Behavior
Options include:
Hang up
Leave a voicemail message
If you choose to leave a message, you can enter the exact script Alex should use in voicemail.
6. Model Selection
You can change the LLM model used for the calls, but:
Alta strongly recommends keeping the default model, as it is optimized for call performance.
7. Tools & Integrations
If you have any tools connected (e.g., calendar integrations for booking meetings), select them here so Alex can use them during the call.
8. Testing the Call
You can test your configuration using:
Web Call
Simulates the call directly in your browser for quick testing.
Phone Call
Allows testing to an actual phone number.
Make sure to include the + and country code.
Example for the US:+1 555 000 1234
Summary
With call configurations, you can fine-tune how Alex speaks, reacts, handles interruptions, leaves voicemails, and retries calls. These settings allow you to create a more natural, controlled, and consistent calling experience across your campaigns.