1. Access Your Campaign
Go to the Campaigns tab.
Open an existing campaign or create a new one.
Add a Call step inside your touchpoints.
Complete your Call Flow and Configuration steps first
Navigate to the Disposition tab.
2. Add a New Call Disposition
Click the Add Call Disposition button.
A new setup window will appear.
3. Configure the Disposition
Each disposition contains two parts:
Disposition Name
Description Conditions
Step 1: Name the Disposition
Enter a clear, meaningful name.
Examples:
Interested
Not Interested
Requested Info by Email
Step 2: Add Description Conditions
This section defines what makes a call fall under this disposition.
Examples:
Disposition: Interested
Descriptions:
Prospect would like to meet
Prospect shows interest in learning more
Disposition: Not Interested
Descriptions:
Prospect is not interested in the offering
Prospect declines learning more
Disposition: Requested Info by Email
Descriptions:
Prospect asks for more information via email
You can add multiple descriptions for each disposition.
4. Add More Disposition Options
To add additional dispositions:
Click Add Option.
Enter the new disposition name.
Add the corresponding descriptions.
Assign a unique color to help visually differentiate each disposition.
5. Customize Colors
You can choose a color for each disposition to keep reporting and filtering clear and organized.
Summary
With call dispositions, you can define the outcome of each call by specifying:
A disposition name
Description rules
Custom colors for identification
This allows you to categorize calls consistently and improve follow-up actions, reporting accuracy, and workflow automation.